Answers:

Do you have group rate or classroom packages?

The Trophy Hands & Kids Hand statue kits are available for purchase at group bulk rate pricing (16 or more) for class projects, scout groups, mommy & me clubs, daycares, church organizations, etc. ["For Profit" groups and resellers, please purchase from our Case Pack or Bulk Supplies category. Containers for bulk supplies can be made available for purchase upon request.]

Group rate pricing includes a molding container and individually packaged molding powder and casting stone per person. A master set of directions is also included. Pricing is based on quantity and can be as low as 60% less than the retail kit. Free shipping does not apply to group packages. Contact Us for a quote: please include the name of your organization, quantity and shipping zip code. If neither the Trophy Hands nor Kids Hand kit style castings would meet your needs, Contact Us with details regarding what you need and we will work with you on a custom order.
[Back to the Top] [Back to FAQ Topics]

Can I send a kit directly to my friend as a gift? Do you gift wrap?

Any order can be sent to a separate shipping address as long as you provide an accurate billing address when paying by credit card and yes, we offer gift wrapping service. At the time you add an item to your shopping cart, you will have the option to choose gift wrapping as a service with any single complete kit and most bundle packs. Our gift wrapping consists of high quality white gift wrap paper with either white, gold or bronze ribbon.

Things to Note: The gift card states A Casting Keepsakes Gift for You on the front side and because kits are sent for several types of occasions, only your exact message will be written on the other side. If gift wrapping was not chosen and you entered a gift message during checkout, your message will be printed on the packing slip.

To send to an alternate address: When you are first filling out the order information during checkout, use your billing address. Then, if you would like to send your purchase directly to another address, simply (a) use the "Change Address" button on the Delivery Information Page to add a new shipping address and then (b) add your gift message to the "Add Comments About Your Order" section located at the bottom of that same page (if desired). Orders cannot be split between addresses; the entire order will be sent to the shipping address only.
[Back to the Top] [Back to FAQ Topics]

Do you sell wholesale?

We offer discounted pricing for many of our complete kits in our Case Packs category, which are available to anyone purchasing online. If the kit you are interested in is not listed as a case pack and you would like to purchase it at discounted pricing, please contact us by email with your business, nonprofit, hospital or school information etc. Please note that some of our kits are not labeled for retail sales. If this is a concern, please contact us to find out if your kit of interest is labeled as such. If you need materials to do several of your own castings or to provide a casting service, then check out our Party Packs or Bulk Materials categories. In general, considering the free shipping on orders over $99, U.S. customers save 50-75% when purchasing the largest bundle pack, party pack, or bulk materials option(s). If you are a nonprofit, hospital or school organization and would like info on custom packaging (or custom kits) at bulk rate pricing, please contact us.
[Back to the Top] [Back to FAQ Topics]

Do have kits for pets?

Although we do not currently have a kit that is labeled as a pet kit at this time, both the Clay Keepsake Kits and the 3D Life Casting Kits may be used for pets. For the clay kits, follow the directions included as they are the same for both pets and children. For the life casting kits, the Infant Hand Casting Kit works well for small dogs and cats, the Child Hand Casting Kit for medium dogs and the Trophy Hands kit for large dogs. The Impressive Memories shadow box kits are also available for a framed impression of any size pet. In addition to the directions provided with life casting kits, we suggest inserting the paw to the bottom of the cup, then rotating the cup 1/2 turn and finally, pulling the paw back up about 1 inch. This will help get the fur going the "right" direction. Other important information: The molding material does not generally stick to short fur and therefore nothing other than getting the paw wet before hand is necessary. However, as a preventative measure and certainly for longer-haired dogs, cooking oil or pretroleum jelly can be used to prevent the material from sticking. Keep in mind, however, that whatever you put on you pet's paw will most likely be licked off by your pet afterwards so be sure it is something safe for them to ingest.
[Back to the Top] [Back to FAQ Topics]

What is your return policy?

--> Errors and Damaged Items

Please report damaged items or order errors within 7 days of receipt. We will correct the problem as soon as possible. When necessary, replacement items will be sent via the same carrier and speed as the original shipment.

--> Other Refunds & Returns

We offer a 30 day return policy for unopened items and unused kits. Please contact us Via Email within 30 days of receipt to obtain an RA number (Return Authorization) and return instructions. Once the package has been received by Casting Keepsakes, we will issue a refund for the original purchase price of the product. Please note, the pacakage must be in our warehouse within 60 days from the date of purchase or we may be unable to process a refund. In the unusal case that the return is late and a refund to the credit card is not possible, store credit will be offered.

Important Return Notes: [1] Shipping costs are nonrefundable. [2] There is a 15% restocking fee for returns on orders that qualified for free shipping (either via a coupon code or other special offers). [3] All refunds will be credited back in the the exact same manner in which the original charge was made. [4] Packages that are sent back without prior notification, sent back as refused, or returned by the carrier due to a nondeliverable address, will neither be automatically reshipped nor refunded. You will need to contact us to make new arrangements for your package.

--> Keepsake Guarantee / Replacement Policy

We want you to feel confident with your purchase at Casting Keepsakes(TM) and we hope that with our unique guarantee we can accomplish just that!

If for some reason your Life Casting or Clay Keepsake does not "turn out" well when using one of our complete kits, Contact Us for replacement materials. All we require is a short explanation and, if possible, a digital or scanned photo of whatever results you have so that we can help determine what went wrong.

For U.S. orders, we will replace the powders needed to create your one-of-a-kind keepsake at no additional cost to you.* Please be sure to provide your order number with your request (or full name and address if you do not know your order number).

*A one-time replacement of a single set of powders not to excede those included in a complete kit will be sent in one shipment (via standard ground) at no additional charge to U.S. customers. [International customers will need to provide the shipping fees.]

*The above replacement policy does not include kits or materials that originated from the Case Packs, Party Packs, Bulk Materials or Belly Cast Kit categories. It does, however, include any complete kits purchased from our ebaY store.

*Any and all replacement requests must be made within 35 days from the original date of purchase.
[Back to the Top] [Back to FAQ Topics]