Find quick answers to your questions below...
Life Casting Information
01What is the overall molding and casting procedure?
02What type of molding material is provided and how does it work?
03What type of casting stone (plaster product) is supplied with the kits?
04What are the set and dry times of the casting stone, and what finishes can be used on it?
07What if my child wiggles or moves during the 3D molding process?
08How do I get my child's hand out of the mold?
09How safe are your products considering they may be used on an infant?
11Is the 3D mold reusable?
13I broke off a finger when demolding the statue. Can this be repaired?
14What are the different finish options and do I need one?
16I want to purchase bulk materials. How do I determine what I need?
19How much alginate do I need for my project?
22Can I use this the kits on my pet?
25I lost my instructions. How much water do I mix with the powder?
30I think I see spots on my casting as it dries. What are they?
Belly Casting Information
01What is a belly cast and what do I do with it when finished?
02Is a belly cast difficult to make?
03When do most moms make a belly cast?
04How do I include arms and/or hands in the belly cast?
05How to support your breasts during the casting?
06How to include thighs in the casting?
07What is the best way to trim the edges of the belly cast?
08Can I reinforce thin areas of the belly cast?
09How do I get the belly cast to look smooth?
10How do I add a shiny finish to the belly cast?
11How do I hang the belly cast on the wall?
My Account
04Can I Order by Mail?
07Can I send a kit directly to my friend as a gift?
01How do I create an account?
02How do I edit my account information?
06How much is my shipping?
01I forgot my password.
09How do I return my product?
08I received the wrong product.
05When will my order ship?
Order Status
02Has my order shipped?
01How do I change quantities or cancel an item in my order?
03How do I track my order?
04My order never arrived.
06An item is missing from my shipment.
07My product is missing parts.
05When will my backorder arrive?
Air Dry Clay Information
01How long is the clay good? Will it dry out before I use it?
01What do I need to do to prepare the clay?
02How do I dry the clay? Do I bake it?
03Do I need to seal or paint the clay?
04Can I use the kits on my pet?
06Clay Preparation & Drying Tips.
Buyer's Guide
Do you sell wholesale, have case packs and/or offer discounts?
Which keepsake is best for me?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Guarantees
Keepsake Guarantee
Low Price Guarantee
Privacy Policy
Security
Shipping and Returns
Can I send a kit directly to my friend as a gift?
How much is my shipping?
What is your return policy?
Pricing and Billing
Is your credit card processor secure?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Additional Support
How do I contact you?


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