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|Shipping and Returns|
|Can I send a kit directly to my friend as a gift?|
Any order can be sent to a separate shipping address as long as you provide an accurate billing address when paying by credit card and yes, we offer gift wrapping service. At the time you add an item to your shopping cart, you will have the option to choose gift wrapping as a service with any single complete kit and most bundle packs. Our gift wrapping consists of high quality white gift wrap paper with either white, gold or bronze ribbon.
Things to Note: The gift card states A Casting Keepsakes Gift for You on the front side and because kits are sent for several types of occasions, only your exact message will be written on the other side. If gift wrapping was not chosen and you entered a gift message during checkout, your message will be printed on the packing slip.
To send to an alternate address: When you are first filling out the order information during checkout, use your billing address. Then, if you would like to send your purchase directly to another address, simply (a) use the "Change Address" button on the Delivery Information Page to add a new shipping address and then (b) add your gift message to the "Add Comments About Your Order" section located at the bottom of that same page (if desired). Orders cannot be split between addresses; the entire order will be sent to the shipping address only.
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|What is your return policy?|
Errors and Damaged Items
Please report damaged items or order errors within 7 days of receipt. We will correct the problem as soon as possible. When necessary, replacement items will be sent via the same carrier and speed as the original shipment.
Other Refunds & Returns
We offer a 30 day return policy for unopened items and unused kits. Please contact us Via Email within 30 days of the original sale date to obtain an RA number (Return Authorization) and return instructions. Once the package has been received by Casting Keepsakes, we will issue a refund for the original purchase price of the product. Please note, the package must be in our warehouse within 45 days from the date of purchase or we may be unable to process a refund. In the unusual case that the return is late and a refund to the credit card is not possible, store credit will be offered.
Important Return Notes:  Shipping costs are nonrefundable.  There is a 15% restocking fee for returns on orders that qualified for free shipping (either via a coupon code or other special offers).  All refunds will be credited back in the the exact same manner in which the original charge was made.  Packages that are sent back without prior notification, sent back as refused, or returned by the carrier due to a nondeliverable address, will neither be automatically reshipped nor refunded. You will need to contact us to make new arrangements for your package.
Keepsake Guarantee / Replacement Policy
We want you to feel confident with your purchase at Casting Keepsakes(TM) and we hope that with our unique guarantee we can accomplish just that!
If for some reason your Life Casting or Clay Keepsake does not "turn out" well when using one of our complete kits, Contact Us for replacement materials. All we require is a short explanation and, if possible, a digital or scanned photo of whatever results you have so that we can help determine what went wrong.
For U.S. orders, we will replace the powders needed to create your one-of-a-kind keepsake at no additional cost to you.* Please be sure to provide your order number with your request (or full name and address if you do not know your order number).
*A one-time replacement of a single set of powders not to excede those included in a complete kit will be sent in one shipment (via standard ground) at no additional charge to U.S. customers. [International customers will need to provide the shipping fees.]
*The above replacement policy does not include kits or materials that originated from the Case Packs, Party Packs, Bulk Materials or Belly Cast Kit categories. It does, however, include any complete kits purchased from our ebaY store.
*Any and all replacement requests must be made within 35 days from the original date of purchase.