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Keepsake Guarantee / Replacement Policy
We want you to feel confident with your purchase at Casting Keepsakes™ and we hope that with our unique guarantee we can accomplish just that!
If for some reason your Life Casting or Clay Keepsake does not "turn out" well when using one of our complete kits, Contact Us for up to a 70% discount on refill powders. All we require is a short explanation and, if possible, a digital ophoto of whatever results you have so that we can help determine what went wrong.
The above discounted replacement policy applies to complete 3D Life Casting or Clay Keepsake Kit purchased from this online store only. It does not include kits or materials that originated from the Case Packs, Party Packs, Bulk Materials, or Belly Cast Kit categories, or kits purchased from other retailers.
Any and all discount refill powder replacement requests must be made within 35 days from the original date of purchase.
Errors and Damaged Items
Please report damaged items or order errors within 7 days of receipt. We will correct the problem as soon as possible. When necessary, replacement items will be sent via the same carrier and speed as the original shipment.
Other Refunds & Returns
We offer a 30 day return policy for unopened items and unused kits. Please contact us Via Email within 30 days of receipt to obtain an RA number (Return Authorization) and return instructions. Once the package has been received by Casting Keepsakes, we will issue a refund for the original purchase price of the product. Please note, the package must be in our warehouse within 60 days from the date of purchase or we may be unable to process a refund. In the unusal case that the return is late and a refund to the credit card is not possible, store credit will be offered.
Important Return Notes:  Shipping costs are nonrefundable.  There is a 15% restocking fee for returns on orders that qualified for free shipping (either via a coupon code or other special offers).  All refunds will be credited back in the the exact same manner in which the original charge was made.  Packages that are sent back without prior notification, sent back as refused, or returned by the carrier due to a nondeliverable address, will neither be automatically reshipped nor refunded. You will need to contact us to make new arrangements for your package.
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